Field Service Engineer, AV

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities

• Commission products or systems at customer sites and deliver on-site as-built operational training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Syste...