Job Description
Overview:
As Field Service Engineer, you will be executing all service activities on the installed technical equipment (related to clinical diagnostic business segment) across customers, including but not exclusive to installation, maintenance, diagnosis, emergency repairs as planned by the local operation. Your role is essential in ensuring our customers receive the best service and support, as well as product training & escalation of more complex issues. This will be a field-based role requiring extensive travel for the customers around assigned area (Tokyo metropolitan area and Kanto-Koshinetsu area) and might include 24X7 on some occasions.
How You’ll Make an Impact:
- Installing, maintaining, diagnosing, and emergency repairs of Bio-Rad equipment at customer sites
- Maximizing equipment performance and customer satisfaction in accordance with Bio-Rad guidelines
- Working with the sales and wider custo...
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