Job Description
Field Service Administrator
The Field Service Administrator's primary responsibility is to provide logistical support to all Field Service leadership and Technicians in their related functions to better enable personnel to provide the best service repairs available in the industry.
Achieve the highest levels of customer satisfaction, employee engagement and profitability
Ensure all work orders comply with the SOP's for service operations To include Proper PO#'s, SIMS entries, Outside Purchase Order management, Warranty compliance, PI/PSP compliance
Answer field service office phone calls
Issue PO#'s to vendors for sub-let work and materials and accounting those invoices upon receipt
Prepare work-orders for warranty processing to include report, pictures, claim stories
Advise PSR's of their customer machines that are being repaired in the field
Communicate with customers on repairs status and or related business
Sca...
The Field Service Administrator's primary responsibility is to provide logistical support to all Field Service leadership and Technicians in their related functions to better enable personnel to provide the best service repairs available in the industry.
Achieve the highest levels of customer satisfaction, employee engagement and profitability
Ensure all work orders comply with the SOP's for service operations To include Proper PO#'s, SIMS entries, Outside Purchase Order management, Warranty compliance, PI/PSP compliance
Answer field service office phone calls
Issue PO#'s to vendors for sub-let work and materials and accounting those invoices upon receipt
Prepare work-orders for warranty processing to include report, pictures, claim stories
Advise PSR's of their customer machines that are being repaired in the field
Communicate with customers on repairs status and or related business
Sca...
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