Job Description
We have an exciting opportunity for a full-time Field Service Administrator to join our Service Support team on-site based in Baillieston, Glasgow.
Key responsibilities for this role will include:
To prioritise and schedule in an efficient manner, the field service engineer’s jobs (installs, services, breakdowns and reworks) and to reach KPI’s and targets for Companion and Local Authority
Liaise with sub-contractors to schedule prep work in a timely manner
Answering the telephone to our customers and dealing with customer enquiries in a timely manner
Providing excellent customer service at all times (both inbound and outbound calls)
Help in cross-training of existing associates and the training of new starters
Carry out other associated admin tasks outlined on associate skills matrix
Booking and confirming customer appointments via phone and post
Liaison and integration with other internal departments in the business
Adhere to GDPR directives at al...
Key responsibilities for this role will include:
To prioritise and schedule in an efficient manner, the field service engineer’s jobs (installs, services, breakdowns and reworks) and to reach KPI’s and targets for Companion and Local Authority
Liaise with sub-contractors to schedule prep work in a timely manner
Answering the telephone to our customers and dealing with customer enquiries in a timely manner
Providing excellent customer service at all times (both inbound and outbound calls)
Help in cross-training of existing associates and the training of new starters
Carry out other associated admin tasks outlined on associate skills matrix
Booking and confirming customer appointments via phone and post
Liaison and integration with other internal departments in the business
Adhere to GDPR directives at al...
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