Field Sales Support Representative

Job Summary

This position is responsible for promoting and securing parts and molds sales, while also providing technical support and training to customers and prospects across the Besser product line.

Essential Functions

• Promotes parts and mold sales to customers.
• Prepares service and parts proposals through the business system.
• Provides hands‑on technical assistance and training to customers during and after equipment installation, and as needed.
• Completes technical installation and service reports; reports on product problems encountered.
• Understands lean concepts and initiates improvements to enhance efficiency and reduce costs.
• Provides innovative ideas and utilizes resources to exceed sales and service goals.
• Follows written policies, procedures, and best practices developed for the customer service team.
• Assists customers with installing new equipment, upgrades and speci...