Job Description

JOB TITLE: Field Engineer / Fiber Optic Technician (Rider-Based)

We are looking for a Field Engineer / Fiber Optic Technician who will be responsible for on-site installation, maintenance, and troubleshooting of fiber optic network infrastructure. This role requires frequent field movement; therefore, candidates who work as riders and possess hands-on knowledge of fiber optics and ISP field operations are encouraged to apply.

PRIMARY RESPONSIBILITIES

  1. Provide 1st level support to end users;

  2. Interact with customers to understand their needs, explain technical issues, and provide basic troubleshooting assistance;

  3. Respond to client requests, notifications, and out of service events generated by monitoring tools;

  4. Diagnose, troubleshoot, and recommend fixes for connectivity issues including equipment malfunctions, signal problems, and service interruptions;

  5. Follow-up with customers to ensure a...

Ready to Apply?

Take the next step in your AI career. Submit your application to Global Connect Synergy today.

Submit Application