Job Description


Job Title: Field Engineer / Desktop Support
Job ID: -

Location: Groton/New London, CT (Onsite – Govt Site)

Duration: Months (Temp to Perm Possible)

Shift: : AM – : PM



Summary:



Seeking a Field Engineer with – years of experience in desktop support to install, troubleshoot, and maintain hardware, software, and network systems.



Key Responsibilities:
  • Install and support desktops, laptops, printers, and servers
  • Perform hardware/software troubleshooting, re-imaging, and repairs
  • Handle IMAC (installs, moves, adds, changes)
  • Support networking and enterprise storage (disk replacement)
  • Manage and update tickets as per SLA
  • Ensure high customer satisfaction and professionalism


    • Requirements:
  • – years of IT support experience
  • Basic knowledge of hardware, software, and networking
  • Experience with ticketing tools, mo...

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