Field Customer Support Specialist I

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Overview

The Field Customer Support Specialist I provides on-site and depot technical service for instruments and delivers customer-facing coordination and communication to ensure timely, high-quality resolution of issues.

The role performs troubleshooting, repair, preventive maintenance, calibration and qualification under applicable quality standards, while coordinating schedules, triaging service requests, and maintaining clear stakeholder communication. T...