Job Description

Job Description

KEY RESPONSIBILITIES:


You will:

  • Team Management Supervise and lead a team of field collectors to achieve collection targets.
    Monitor daily field activities and ensure proper route planning and productivity.
    Conduct regular performance reviews and coaching sessions.

  • Target Achievement Ensure monthly and weekly cash collection and visit ratio targets are met.
    Assist in strategizing collection efforts for hard-to-collect accounts.
    Monitor performance per bucket.

  • Compliance & Quality Control Ensure adherence to company policies and code of conduct.
    Review and validate visit reports, proofs of visits, and customer engagements.
    Report any suspicious activity or performance red flags.

  • Operational Support Provide support during customer escalations and sensitive accounts.
    Coordinate with other departments like Legal, Verification, and HR for aligned actions.
    Handle co...

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