Job Description
Description
Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages, guarantee added value, assess patient result impact.
Territory: Western Canada. Note: there are 2 FAS in Western Canada, 1 based in BC and 1 based in Alberta.
Candidate can be based in Calgary or Edmonton area.
Support our customers when implementing new assays and IT solutions Provide support to the customer during the evaluation and implementation of these solutions. Offer enhancements for development and optimization of our solutions at customer sites. Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction. Ensure customer management database/CRM is up to date and include full activity traceability. Collaborate with the Account Managers to develop account strategies for ...
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