Job Description
Overview
The primary purpose of the Field Applications Specialist is to support CDG sales, marketing and operations teams in pre-sales presentations, demonstrations and post-sales support to SEA distributors and direct customers to ensure customer satisfaction.
How You’ll Make an Impact:
Application Training and Support
Resolve complicated application issues resulting from customer usage or demonstration equipment and assist Customers, FSE and AMs to maintain customer satisfaction and sales opportunities in a professional manner.Have a logical systematic approach to troubleshoot issues for the system and share findings among team members.Work with team to develop training modules to increase competencies of internal and external customers to align with business direction.Plan and conduct relevant technical and product training for Sales and Channel Partners to increase enablement.Conduct insta...
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