Job Description

Summary

The Facilities Coordinatorprovides customer service and front-line support to BGIS clients with respect to the maintenance and reliable operations of their locations. Specific responsibilities include, but are not limited to, handling service requests via different platforms and initiating work orders to support timely fulfillment and resolution of client requests. 


The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients. The work environment is fast-paced, and client-service focused. 


Key Duties & Responsibilities

  • Learns client account details, the service request/work order management systems, the telephone system, processes and operating procedures 
  • Fills basic client requests including creating and dispatching work orders to appropriate internal technicians and external service providers and relaying appropriate information t...

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