Facilities Operation Manager

Job Description

1. Contract Management & Client Relationship

• Serve as the primary point of contact for client on all contractual, operational, and service delivery matters.
• Ensure full compliance with contract specifications, KPIs, SLAs, and statutory requirements.
• Manage contract performance and address any service gaps, non-conformances, and client feedback promptly.
• Lead monthly operational reviews, management meetings, and performance reporting sessions with Client.
• Review and manage variation orders, lifecycle replacement requests, ad-hoc works, and improvement initiatives.
• Provide strategic recommendations to improve operational efficiency, service quality, and customer satisfaction.

2. Operations Leadership

• Oversee the day-to-day facilities management operations across all assigned LTA sites.
• Direct and support the four Supervisors cum FSMs in deliveri...