Job Description

Work Dynamics

Responsibilities

Helpdesk/Mailroom Operations

  • To provide management advice on Helpdesk/Mailroom for escalated issues during the shift
  • To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process.
  • To ensure accident or crises management is addressed immediately.
  • Clearing of C-mail / Government agencies mail to the proper recipient

Front Office Operations

  • To provide management advice for Front Office for escalated issues during the shift.
  • To ensure immediate response to all priority calls during the shift and follow escalation process.
  • To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.
  • To ensure immediate response to all priority calls during the shift and follow ...

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