Job Description

SUMMARY

The Facilities Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 


KEY DUTIES & RESPONSIBILITIES


Service Delivery

  • Manage work orders to completion in BGIS or client-based web application. 
  • Vendor relationship management.
  • Facilitate alignment of client required services with contracts, schedules, and Pos. 
  • Review of work orders to determine if invoiceable or non-invoiceable. 
  • Schedule access for internal and external service providers with the facility when required. 
  • Prepare weekly/monthly s...

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