Job Description

The opportunity

In this role you will play an important part in the EY Help HR team. You will spend most of your time offering high quality first-line HR advice and guidance, on a wide range of queries via our HR helpline, email or chat function. Your key mission will be to advise on HR policy and practice relating to employment with EY. You will work with many internal teams in the TSS to resolve a range of queries including pay and benefits issues.


Your key responsibilities

  • Provide a clear explanation of HR policy to employees and counselling managers on a wide range of subjects 

  • Make decisions and apply commercial judgement in dealing with HR policy issues parental leave, flexible working etc.

  • Appropriately guide employees and line management to help them navigate through the various People/HR intranet pages

  • Record details of incoming calls, emails and chats in a timely and accurate manner, trackin...

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