Job Description

About the role

The purpose of the Service Desk Analyst is to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsus customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure. This is to be achieved by the Service Desk Analyst fulfilling the responsibilities for the role


Australian Citizenship is mandatory.


Responsibilities and Accountabilities


The key responsibilities and associated duties of the position fall into the following main areas:


  • Deliver professional, high‑quality customer service to all end users.
  • Log and update all contacts accurately in the service management system.
  • Diagnose issues, troubleshoot, and prioritise incidents and requests.
  • Resolve matters within SLA targets or escalate when required.
  • Keep users informed throughout the lifecycle of their issue or request.

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    Job Details

    Location
    Canberra, Australian Capital Territory, Australia
    Job Type
    Full-time
    Category
    Computer Occupations
    Posted Date
    February 26, 2026
    Deadline
    April 07, 2026