Job Description

Job Title: Exports Customer Experience Senior Assistant Manager
Business Function: Supply Chain
Business Unit: Personal Care
Fixed Term: 6-8 Months

Main Job Purpose
The Exports Customer Experience Senior Assistant Manager is responsible for ensuring stable export operations and maintaining high service levels for both PC and B&W business units. This role oversees export customer service concerns, ensures 100% OTIF delivery of export innovations, and manages export demand planning.

Responsibilities

  • Oversee the achievement of Exports Customer Service KPIs (ICDOT).

  • Manage a team of Exports Customer Service Executives responsible for supportability planning and innovations in Export markets.

  • Ensure smooth operations in the export distribution process (Distribution Requirements Planning) to deliver high levels of customer service to Export markets.

  • Provide transparency on ...

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