IT Systems Engineer Role Summary

The primary purpose of this role is to provide technical support and assistance to clients, ensuring their IT systems are running smoothly.

Key Responsibilities:

• Ticket Management:  - Respond to logged tickets, log new tickets when necessary, - Ensure accurate ticket classification and prioritization, - Capture time entries accurately and consistently.

Technical Competencies:

'Windows operating system', 'macOS' and 'Linux' have been mentioned as the main software/hardware platforms for network services:  'TCP/IP','DNS','DHCP'

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', RMM tool,'Ticketing System', Basic understanding of Active Directory & Group Policy ''MS Office Suite'

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