Job Description
Step into the role of Senior Technical Service Advisor with FSS, where you will specialize in multi-brand troubleshooting and support technical service teams across Canada and the U.S.
As a senior member of our team, you will be responsible for resolving intricate equipment failures and ensuring that our network has the technical assistance necessary for optimal service delivery. Your hands-on experience will contribute to knowledge development and effective case management.
Key Responsibilities:
• Act as Tier 2 and Tier 3 escalation support
• Use remote diagnostics to troubleshoot equipment problems
• Collaborate with manufacturers for effective solutions
• Maintain a centralized knowledge base for service guidelines
• Conduct thorough reviews of technician service reports
Requirements:
• A minimum of 5 years of relevant technical experience
• Strong background in electrical diagnostics and troubleshooting
• Experience with diverse foodservice equipmen...
As a senior member of our team, you will be responsible for resolving intricate equipment failures and ensuring that our network has the technical assistance necessary for optimal service delivery. Your hands-on experience will contribute to knowledge development and effective case management.
Key Responsibilities:
• Act as Tier 2 and Tier 3 escalation support
• Use remote diagnostics to troubleshoot equipment problems
• Collaborate with manufacturers for effective solutions
• Maintain a centralized knowledge base for service guidelines
• Conduct thorough reviews of technician service reports
Requirements:
• A minimum of 5 years of relevant technical experience
• Strong background in electrical diagnostics and troubleshooting
• Experience with diverse foodservice equipmen...
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