Job Description
Advance your career as a Senior Network Support Specialist. Focus on diagnosing and resolving intricate network issues with a strong emphasis on customer interaction.
In this pivotal role, you will handle complex Level 2 and 3 network problems, including VoIP and connectivity challenges. Collaborate with telecom carriers while leveraging network diagnostic tools to ensure service excellence and customer satisfaction. Your hands-on experience and analytical skills will be vital in this fast-paced environment.
Key Responsibilities:
• Analyze and troubleshoot wired and wireless network issues
• Lead troubleshooting calls with customers and carriers
• Resolve routing, NAT, and subnetting problems
• Support VoIP services and diagnose call flow issues
• Document actions and improve resolution processes
Requirements:
• 4+ years in network support or system analysis
• Expertise in TCP/IP, routing, and network tech...
In this pivotal role, you will handle complex Level 2 and 3 network problems, including VoIP and connectivity challenges. Collaborate with telecom carriers while leveraging network diagnostic tools to ensure service excellence and customer satisfaction. Your hands-on experience and analytical skills will be vital in this fast-paced environment.
Key Responsibilities:
• Analyze and troubleshoot wired and wireless network issues
• Lead troubleshooting calls with customers and carriers
• Resolve routing, NAT, and subnetting problems
• Support VoIP services and diagnose call flow issues
• Document actions and improve resolution processes
Requirements:
• 4+ years in network support or system analysis
• Expertise in TCP/IP, routing, and network tech...
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