Job Description
Job Title: Expert – Learning & Development
Role Overview
This role supports the execution of the Learning & Development (L&D) agenda for the Global Service Center (GSC) in Chennai.
The incumbent will assist in analyzing capability needs, designing and delivering learning solutions, managing L&D processes and systems, and ensuring high-quality execution of center-specific learning priorities aligned with the Global L&D framework and business requirements.
Key Responsibilities
Learning Needs & Insights
Role Overview
This role supports the execution of the Learning & Development (L&D) agenda for the Global Service Center (GSC) in Chennai.
The incumbent will assist in analyzing capability needs, designing and delivering learning solutions, managing L&D processes and systems, and ensuring high-quality execution of center-specific learning priorities aligned with the Global L&D framework and business requirements.
Key Responsibilities
Learning Needs & Insights
- Conduct Training Needs Analysis (TNA) through data gathering, stakeholder discussions, and functional inputs.
- Prepare structured reports and insights to support the centre's L&D strategy and HR priorities.
- Maintain, and publish monthly/annual training calendars aligned with organizational needs.
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