Job Description

Job Description

  • Manage day-to-day customer service activities for assigned accounts.
  • Coordinate daily operations between ADC, customers, LEONI production plants, and third-party logistics providers.
  • Process and analyze customer orders in ERP, ensuring alignment with contracts, capacity, and flexibility agreements.
  • Monitor finished goods availability and initiate emergency actions when required.
  • Ensure inventory accuracy, support cycle counts/stock takes, and manage excess finished goods reduction.
  • Track KPIs and customer satisfaction, coordinating corrective actions in case of deviations.
  • Manage demand planning for NAFTA customers in SAP IBP and support commercial topics (recharges, obsolete materials, freight, services).

Qualifications

  • Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
  • 3+ years of experience in Customer Service or Supply Chain (manufacturing pr...

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