Expert Customer Operations

Title: Expert Customer Operations
Location: Islamabad
Grade: L2/L3
Last Date to Apply: 2nd February 2026

What is Expert Customer Operations?

This role focuses on improving how JazzCash designs and delivers its services to customers. The position works across business processes, customer experience, and customer operations training to ensure that products and services are delivered clearly, consistently, and in line with customer needs.

The role acts as a bridge between product teams, customer support teams, and operations, helping translate business decisions into practical processes and clear guidance for frontline staff. The goal is to reduce customer issues, improve service quality, and ensure teams are prepared to support customers effectively. The position reports to the Head of Customer Operations.

 What does Expert Customer Operations do?

 Business Process Design and Improvement

• Review and document how services are del...