Experienced Call Center Trainer

Manila, PH

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across a wide range of industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. MCI offers both on‑site and remote agent engagements powered by advanced technologies to enhance customer journeys, drive scalability and reduce costs. We foster an environment that supports continuous learning and career development.

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast‑paced environment. The role involves onboarding, upskilling, and continuous learning across multiple client campaigns.

Position Respons...