Job Description
Position Overview
Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.
San Fernando, PH — MCI, a leading tech‑enabled business services company with a strong call center footprint, is hiring an Experienced Call Center Trainer. The trainer will deliver high‑impact training programs that prepare agents for success in a fast‑paced environment, covering onboarding, upskilling, and continuous learning across client campaigns.
Responsibilities
Facilitate new hire, soft skills, product/process, and system training sessions.
Design and update training materials, manuals, and e‑learning content.
Conduct training needs assessments and recommend appropriate learning solutions.
Evaluate training effectiveness through assessments, feedback, and performance data.
Provide post‑training coaching and support to agents and team leads.
Collab...
Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.
San Fernando, PH — MCI, a leading tech‑enabled business services company with a strong call center footprint, is hiring an Experienced Call Center Trainer. The trainer will deliver high‑impact training programs that prepare agents for success in a fast‑paced environment, covering onboarding, upskilling, and continuous learning across client campaigns.
Responsibilities
Facilitate new hire, soft skills, product/process, and system training sessions.
Design and update training materials, manuals, and e‑learning content.
Conduct training needs assessments and recommend appropriate learning solutions.
Evaluate training effectiveness through assessments, feedback, and performance data.
Provide post‑training coaching and support to agents and team leads.
Collab...
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