Job Description

MCI is hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center.

Key Responsibilities

  • Serve as the primary point of contact for assigned client accounts.
  • Conduct regular business reviews and performance presentations.
  • Monitor service delivery and ensure adherence to SLAs and KPIs.
  • Collaborate with operations, QA, and training teams to resolve issues.
  • Identify opportunities for account growth and service improvement.
  • Manage client onboarding, transitions, and change requests.
  • Track and report on client satisfaction and feedback.

Qualifications

  • 3+ years of experience in client services or account management in a BPO.
  • Strong relationship management and communication skills.
  • Ability to analyze data and present insights to clients.
  • Experience managing multip...

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