Job Description
AI is rapidly transforming customer experience. With Agentic solutions, we have the opportunity to help our customers realize their full financial potential in ways we're only beginning to unlock. The Digital Channels team is at the forefront of this shift, building next-generation AI experiences through a platform approach that supports our Lines of Business.
As a Vice President of Experience Research inDigital Channels,you will play a pivotal role in shaping the user experience across our products and services. Drawing from deep expertise in mixed-methods research and experience design, you will define and lead research strategy in the context of AI-driven/agentic customer experience transformation across the firm.
**Job responsibilities**
+ Lead strategic UX research by proactively identifying opportunities and gaps across product areas and aligning opportunities to product strategy and broader platform needs.
+ Apply the appropriate research method for the c...
As a Vice President of Experience Research inDigital Channels,you will play a pivotal role in shaping the user experience across our products and services. Drawing from deep expertise in mixed-methods research and experience design, you will define and lead research strategy in the context of AI-driven/agentic customer experience transformation across the firm.
**Job responsibilities**
+ Lead strategic UX research by proactively identifying opportunities and gaps across product areas and aligning opportunities to product strategy and broader platform needs.
+ Apply the appropriate research method for the c...
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