Job Description

Overview

Position : Experience Operations Manager

We’re seeking a strategic and hands-on Experience Operations Manager to lead our Experience Operations pillar - anchoring web content editing, content strategy & governance, and SEO across our digital ecosystem. This role is critical in shaping the digital experience for our customers by ensuring content is clear, optimized, consistent, and aligned to business goals and user needs.

As a key member of the Experience Strategy & Design (XSD) team, you’ll work closely with UX, CX, and Experience Communications leaders to create a seamless and impactful digital journey for our users.

Key Responsibilities
  • Leadership & Strategy
  • Lead and develop a high-performing team of content editors, content strategists, and SEO specialists
  • Set the vision and roadmap for experience operations, ensuring it aligns with enterprise goals and digital transformation efforts
  • Champ...

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