Experience Design CoE Lead

Description

& SummaryAt PwC, reporting to the Products & Experiences (P&E) Leader, the Experience Design CoE Lead is responsible for leading the Service Design, User Experience, User Experience Research, User Interface and Visual Design functions within PwC Canada’s Design Center of Excellence (CoE). This role is accountable not only for the overall quality and impact of design delivery, but for evolving how design is practiced, enabled, and scaled across PwC Canada to meet the changing needs of the firm, its clients, and its technology landscape.

A core focus of the role is redefining the relationship between design and its clients while modernizing the CoE’s practices and operating model. The Experience Design CoE Lead is accountable for transforming the CoE into a deeply client-centric, advisory-led organization, where design professionals are trusted partners with a strong understanding of customer needs, business context, and delivery constraints. Th...