Experience Architect - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Experience Architect. In this role, you will play a vital role in transforming customer experiences by developing and executing comprehensive service designs. You will bridge the gap between business strategy and execution, ensuring that our operations align with customer expectations. This position offers an opportunity to lead initiatives that enhance customer satisfaction, facilitate collaboration across departments, and leverage innovative technologies to streamline service delivery. Your expertise will be key in shaping processes, optimizing user journeys, and driving systemic change within the organization.

Accountabilities

• Lead the discovery and mapping of complex service journeys, identifying 'moments of truth' and systemic friction points.
• Develop high-fidelity service blueprints, ecosystem maps, and customer journey maps aligned across d...