Experience and Governance Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Experience & Governance Lead is responsible for ensuring a seamless, high-quality, and customer-centric experience across all brand touchpoints, while maintaining governance, risk management, compliance, and operational excellence. This role balances customer experience (CX) optimization with regulatory and policy adherence, ensuring that service quality, trust, and consistency are upheld across the organization.

Job Responsibilities

• Customer & Channel Experience Leadership
• Develop and implement comprehensive customer experience (CX) frameworks, ensuring seamless, consistent, and high-quality service across all brand touchpoints.
• Own experience and channel excellence governance, ensuring adherence ...