Executive, Virtual Banking

Location: Menara Glomac, Kelana Jaya.

Rotational shifts/days: 24 hours shift

Duration: 1-year Fixed Term Contract

Key Responsibilities

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries or requests that are received via other electronic channels (emails or internet banking).
• Provide correct information and resolve problem efficiently within time frame.
• To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
• Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
• Handling Customer Complaints.
• Complete daily logs/reports for reporting.
• Undertake and administrative task delegated by Team Leader/Supervisor.
• Apply tact, patience (listening and empathy skills and prac...