Executive - Technical Support

Job Description

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher-level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aid customers in product usage and troubleshoot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high-quality service standards to ensure and enhance customer satisfaction.

Responsibilities

• Minimum Degree in IT or any related field (hardware).
• Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage.
• Working experience in any technical related fields is an added advantage.
• Excellent command of spoken and written Bahasa Malaysia & English....