Job Description

Job Description

Responsibilities of the Role:

  • ETS must have native proficiency in written, read and spoken English.
  • ETS will render the following service for Enquiry calls.
  • Technical Support for devices.
  • Manage complaints and feedback.
  • ETS would need to address complaints from caller up to his/her empowerment.
  • ETS is to capture all relevant caller information and feed it into the CRM.
  • ETS is to work on ad hoc tasks assigned by his/her superior provided that it does not go against the company policy.
  • Fluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by a Buyer-approved formal test.
  • Accent neutral verbal communication as verified by a Buyer-approved formal test.
  • Verbal communication skills: strong spoken grammar; able to ask appropriate questions and demonstrate empathy in tone; can communicate with appropriate se...
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