Job Description
Description
- The process involves reviewing claims management and ongoing management of file to closure
- Outbound calls to Employee, Employer/ Customer, or Physician with return calls to obtain clarification or follow-up for supporting documentation
- Analysts also support an inbound call queue to answer Family Medical Leave Act (FMLA) related questions from claimants
- Work with internal and external customers to retrieve and relay information relevant to leave management claims
- Provide exceptional customer service using professional written and verbal communication skills.
- Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude
- Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.
- Maintain a dedication to meeting the expectations and requirements of...
Ready to Apply?
Take the next step in your AI career. Submit your application to EXL today.
Submit Application