Job Description
Pay Band: 4 / H
Country/Location: Noida, India
Department: GSS English & Exams (IELTS Operations)
Contract Type: Fixed Term Contract, 1 year
Role Purpose
The role is to provide a positive experience for all British Council customers by handling their enquiries effectively and aiming to resolve them on the first contact, helping to support and grow the business.
Role Accountabilities
The role involves delivering excellent customer service by maintaining a positive and professional attitude, promptly and accurately handling enquiries, and ensuring customer satisfaction through strong product knowledge. It also includes working closely with team members to share information and address customer needs. Additionally, the role requires adherence to information security policies, including compliance with ISO 27001 and IGA standards,...
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