Job Description

Scope: 

  • The Executive Operation will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership.

    • What you’ll do: 

  • Manage inbound and outbound customer calls in a timely manner 

  • Identify customers’ needs and wants, give your best to clarify information 

  • Research every issue and provide solutions to them 

  • Follow our company's communication “scripts”

  • Keep records of all conversations in our call center database in a comprehensible way 

  • When assigned, attend educational seminars

  • Build strong relationships with customers

  • Follow our customer engagement strategy 

  • Meet qualitative and quantitative targe...

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