Executive Mis

Roles & Responsibilities

Data Collection & Management

- Extract and compile data from multiple sources such as ticketing tool, call management systems, and databases

- Prepare and maintain daily, weekly, and monthly reports at a team and agent level

- Ensure data accuracy, completeness, and consistency across all reports

- Automate recurring reports to enhance efficiency and reduce manual effort

Reporting & Dashboard Creation

- Develop and maintain daily performance dashboards

- Prepare executive-level summary reports

- Create dynamic dashboards using Excel, Power BI, or Tableau

- Present data insights in a clear, concise, and actionable format

Data Analysis & Business Insights

- Analyze key metrics such as Volume, Revenue, CSAT, AHT, Attrition, and productivity

- Identify performance gaps a...