Job Description

  • Lead customer protection, scam defence and financial abuse response across CSN channels, shaping safer outcomes for customers when it matters most.
  • Join a role with visible enterprise impact, trusted stakeholder exposure and the opportunity to strengthen customer confidence at scale.
  • Help shape the future of frontline protection in a business investing in modern channels, AI, service domains and smarter fraud and scam defences.
    • Do Work That Matters
    This is a senior leadership role accountable for protecting customers from harm, fraud, scams and financial abuse across CSN channels. You will lead prevention, detection, response and continuous improvement initiatives, while providing business ownership and support across key customer protection applications including SDT, NameCheck, CoP and related controls.At CommBank, growth drives innovation. When you bring your ambition to us, we’ll help you grow, belong and shape what’s next. In this role, you’ll in...

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