Job Description
Job Title & Summary
Executive - Loyalty Responsible for managing escalations, resolving customer issues, optimizing digital journeys, and supporting partner operations within the loyalty program.
Key Responsibilities
Executive - Loyalty Responsible for managing escalations, resolving customer issues, optimizing digital journeys, and supporting partner operations within the loyalty program.
Key Responsibilities
- Resolve escalated customer cases and coordinate with internal teams for timely closure.
- Address complex customer queries and ensure high satisfaction through empathetic communication.
- Monitor digital journeys across web and app, identifying friction points and driving improvements.
- Maintain accurate records of member activity and generate reports for stakeholders.
- Coordinate with external partners for reward fulfillment, campaign execution, and SLA compliance.
- Educational: Graduate
- Experience: 1–2 years
- Skill Set Required:
- Strong ver...
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