Executive - IT Infrastructure

Job Description:

Organizational Setting and Reporting

This role is part of the Information Technology function under the Communications and Information Technology Services (CITS) / IT Operations team. The incumbent will be based at the assigned office location and will report to the IT Support Lead / IT Manager responsible for end-user computing services.

Role Summary

The L1 End-User IT Support Technician provides first-level (L1) technical assistance to employees for hardware, software, and basic network-related issues. The role focuses on prompt incident resolution, service request fulfilment, asset tracking, and maintaining a high standard of user satisfaction.

Key Responsibilities

Provide first-level technical support (L1) for end-user issues related to desktops, laptops, printers, peripherals, standard applications, and basic network connectivity.

Diagnose and resolve problems involving operating systems, ...