Job Description

Description

Required Skills/Abilities:

•Ability to troubleshoot and resolve hardware/software and equipment (, Cell phones, A/V equipment).

• Working knowledge of Microsoft SCCM or other endpoint management solutions.

• Ability to support networked printers and multifunction devices.

• Knowledge of current communications devices, Microsoft OS and applications.

• Ability to manage multiple projects, activities, and tasks simultaneously.

• Advanced verbal and written communications.

• Must regularly lift/move up to 10 pounds and occasionally lift/move up to 50 pounds.

• Works at different shifts outside of stated office hours as needed.

• Flexibility to provide afterhours support to computer users throughout the firm by being part of an afterhours on-call rotation.

ORGANIZATIONAL STATUS:

The role reports to the Desktop Support Manager and works with all technology staff.

ROLES & RESPONSIBILITIES:

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