Job Description

Role Responsibilities:

  • Respond to customer queries via voice, chat, and email channels
  • Resolve routine and complex issues with professionalism
  • Participate in training and upskilling programs
  • Escalate concerns per escalation matrix and follow up

Key Deliverables:

  • Consistent achievement of service quality benchmarks
  • Effective use of internal systems for issue tracking
  • Adherence to shift and work discipline protocols
  • Maintain positive customer satisfaction metrics


Skills Required
Customer Service, International Voice Process, Chat Process, Email Support, Process Orientation

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