Executive, Customer Happiness

Job Description YOUR ROLE AS A Executive, Customer Happiness: To support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email.

Here’s what an ordinary day looks like:

Responsibilities

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat, social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions.