Executive- Customer Experience

Role: Executive- Customer Experience

Company: Kalki.ai (Adfactors PR's Tech & Innovation division)

Location: Delhi

With over 350 top-tier clients across sectors like Banking (SBI, ICICI Bank, Axis Bank), Automotive (Mahindra & Mahindra, JK Tyre), FMCG (Dabur, Tata Consumer, Titan), Conglomerates (Tata Group, Aditya Birla Group, RPG Group, Godrej Group), Media (Sony, Star Sports, JioStar), Pharma (Sun Pharma, Emcure), and many more, you'll have unparalleled exposure to diverse industries.

Role Highlights: 

• Build strong client relationships, addressing feedback and providing solutions.

• Conduct tutorials, training, and support sessions.

• Monitor user activity, increase engagement, and adoption.

• Travel to client locations for meetings and training.

• Stay updated on tech trends, especially Generative AI.

• Collaborate with internal teams to improve the platform.

• Develop strategies to enhance clien...