Job Description
Profile Summary :
- We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.
Primary Job Responsibility :
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
- Adheres to all company and specific Contact Centre policies and procedures
- Completes any work as assigned by Management
Education and Essential Experience :
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