Executive - Cloud Operations and Customer Support

IN-Executive Operations - Cloud - Customer Support, CRM, Inbound and Outbound Calls Scope: The Executive Operation will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership. Our current technical environment: You will lead the technical response team for our global SaaS platform. When our logistics, inventory, or tracking modules encounter friction, you are the primary driver of restoration. You will manage the intersection of high-availability cloud infrastructure and the real-world physical demands of global commerce. What you’ll do: Manage inbound and outbound customer calls in a timely manner Identify customers’ needs and wants, give your best to clarify information Research every issue and provide solutions to them Follow our company's communica...