Job Description

Key Responsibilities

  • Daily Operations Management
  • Coordinate daily dispatches from WH to GT, MT partners and E-comm Partners
  • Monitor pickup and delivery adherence through 3PL logistics partners.
  • Track and close daily delivery status (Delivered / In-Transit / RTO / Delay) on dashboards and G Sheet trackers.
  • Vendor & 3PL Coordination
  • Liaise with transport partners (e.g., Delhivery, Blue Dart, M-Express etc.) for smooth operations.
  • Manage escalations related to delays, damages, short receipts, or missed pickups.
  • Validate freight invoices, weight disputes, and coordinate CN closures with finance.
  • TAT & KPI Monitoring
  • Track TAT adherence across all lanes and customer channels.
  • Publish daily and weekly reports highlighting SLA performance, exceptions, and corrective actions.
  • Support regional and partner reviews with analytical insights on cost, volume, and serv...

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