Exchange Engineer

Job Summary

We are looking for an Exchange Engineer to provide operational support for Exchange On-Premise and Microsoft 365 environments. This role involves managing day-to-day operations, supporting end users, handling incident and request tickets, and ensuring a secure and stable messaging environment. The ideal candidate is organized, proactive, and comfortable handling multiple priorities in a fast-paced setup.

Key Responsibilities

• Provide operational support for Exchange On-Premise and Microsoft 365 environments.
• Troubleshoot and resolve messaging-related issues for users and production systems.
• Work closely with vendors to resolve complex technical issues.
• Participate in on-call support for a large enterprise messaging environment.
• Manage incident, request, and change tickets through a ticketing system.
• Produce technical and operational documentation, including change management records.
• Support r...